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StartCARE

Posted on by Jason Pembleton

When should I use StartCARE?

StartCARE can help diagnose and resolve many common internet issues, including:

WhenShouldIUseStartCARE

Slow speeds

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Buffering video streams

WhenShouldIUseStartCARE

Connection problems

WhenShouldIUseStartCARE

Spotty Wi-Fi coverage

What can StartCARE do?

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Scan your network

Scanning your network allows us to pinpoint and fix issues that could be affecting your service.

WhatCanStartCAREDo

Troubleshoot

Find quick and easy solutions to internet issues that could be bogging down your network.

WhatCanStartCAREDo

Router and Wi-Fi help

Allow a Start.ca Rep to access your router in order to optimize your Wi-Fi network.

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Share real-time visuals

Easily share photos and live videos of equipment with a Start.ca Rep.

The friendly tech support app

See for yourself how easy it is to run scans, diagnose network issues, and get quick fixes.

How it works

Step 1

Download the free StartCARE app on your device from the Apple App Store or Google Play Store.

Once installed, open the app and select Begin.

Step 2

Select Network Scan to start the diagnosis.

Step 3

When complete, the app will provide you with your current network statistics.

From there, select Improve Network Health.

Step 4

You will be guided through recommended troubleshooting steps needed to resolve your connection issues. 

Using this app didn’t solve your issues?

Our friendly Customer Experience Team is available 24/7.
Call 1-866-434-5888 for assistance, now.

Be sure to have the key code from the right-hand corner of your screen ready to share and let us know that you’ve already run the StartCARE scan.

Your Customer Experience Representative will then be able to access real-time network data and visuals from the app.


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Download the app, today




911

Posted on by Jason Pembleton

Digital Voice Emergency 911

Our Digital Voice services use VoIP which has certain limitations relative to the Enhanced 911 service generally available on traditional land-line phone services.

As VoIP uses the internet to deliver service to the customer, any communication failures, such as power disruptions, internet connection outages, congestion or routing issues, modification of equipment or suspension of service, may prevent dialing to emergency services including 911.

Unlike traditional phone lines and Enhanced 911 which are tied to your physical address, our VoIP services are nomadic and therefore it is important that you update your address in our customer portal if you relocate your phone adapter. It may take up to 3 days for the initial activation or any subsequent updates of your address information to fully propagate throughout the 911 systems. Customers travelling outside of Canada with their phone adapter will not have access to 911 services.

When dialing 911 through VoIP services, the call may be routed to an intermediary emergency service operator to help ascertain the caller location information. The caller should be prepared to confirm or provide their current address and phone number so the call may be transferred to the appropriate emergency services personnel. If the caller is unable to speak, the operator may assume the call is from the last registered address which is why it is critical to ensure your address information is always current.

Due to the technical differences between the 911 services, there is a possibility that a VoIP 911 call could ring busy or take longer to answer as compared to a traditional 911 call placed from a fixed location. Callers to any emergency services should stay on the line until otherwise instructed and call back immediately if disconnected.

Customers should also inform any household residents, guests or other persons who may dial 911, of the nature and limitations of VoIP 911 services. Anyone uncomfortable with these differences should have an alternate means of accessing traditional 911 services or not subscribe to a VoIP based phone service.

Our services are provided “as is” and “as available” without any warranty or conditions of any kind.


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Mental health crisis and suicide prevention services

As of July 16th, 2022 a 3 digit abbreviated dialing code (9-8-8) was implemented in the United States for mental health crisis and suicide prevention services.

At this time, a three digit number such as 9-8-8, is not yet available in Canada. If you require assistance, call the toll free number 1-833-456-4566 (24/7/365), or text 45645 (available 4pm – Midnight ET), to connect with a responder.

For more information on Crisis Services Canada, visit crisisservicescanada.ca.

Number transfer

Posted on by Jason Pembleton
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Please enter the details from your current phone bill, including the service address.


Success

Transfer request submitted successfully!

There was a problem with your submission.

Your number stays with you

Keep your existing phone number with our free transfer offer.

*Valid for Ontario numbers only.

Back to phone packages

Important Information

When transferring a number it is important to note that you must not cancel your current phone provider before the transfer is 100% complete. If you cancel your service before the port is completed the transfer will fail and your number may be lost. Other errors such as an incorrect name or address will cause the transfer to fail so please double-check all information is correct.

Steps

1. Complete all of the information below

2. Confirm the details and submit the transfer request for processing

3. DO NOT CANCEL YOUR CURRENT PHONE PROVIDER BEFORE THE TRANSFER IS 100% COMPLETE

4. When you submit your phone port form, please make sure the Name and Address match the information on your phone bill, otherwise there can be delays

Dedicated internet

Posted on by Jason Pembleton

Collaborative business work space with groups spread out at different tables chatting and looking at their computers.

Power your business with forward-thinking Fibre technology.

We understand that your business has constant fluctuating demands. You are always considering financial management, keeping up with your market, and meeting the needs of your customers. You cannot afford slow speeds, high latency, and maxed out internet connections that are costing you money. You need an internet package that will work for you. 

Find efficiency, security, and peace of mind with Start.ca Fibre business internet. Our Fibre internet solutions work at the speed of light and have future-proof internet technology that will help your business overcome whatever tomorrow brings.   

Nothing is built like Fibre internet with Start.ca.

Fibre optic internet is the fastest internet service available, built on our own end-to-end network, and installed and supported by local technicians right here in London, Ontario. This leading technology gives you the bandwidth and speed your business needs for maximum productivity, as well as the scalability to meet your changing demands no matter how large you grow.  

With Start.ca Fibre business internet, your data is carried by light pulses moving through a strand of lightweight optical Fibre, instead of the copper lines used in traditional internet service. As thin as a human hair, these strands of glass can carry digital information over impressively long distances without any speed degradation. This means you will consistently have a reliable connection that you can depend on.  

Business partners scanning shipments for their small business
Business owner smiling while looking at his tablet and learning about fiber internet options for his restaurant

Why Start.ca dedicated internet is the right move for your business.

Fibre is an optical system. This means that you are no longer at the mercy of mother nature. Since it doesn’t carry an electrical current, your connection won’t be affected by lightning storms and other weather systems, making it more reliable than any other type of internet service. Add the bandwidth and speed gains you get with Fibre internet, and you will quickly realize upgrading your connection to Fibre is a smart investment.  

What can fibre internet do for your business?

Fibre technology has the power to help your business to thrive. Find out why Start.ca is a leader for London dedicated internet service providers.  Learn more about Start.ca business Fibre in this video with our CEO Peter Rocca.

https://www.youtube.com/watch?v=FVR2Jjovkyo

Our Corporate Solutions team is here to help your business embrace the enterprise-level server hosting with the Start.ca data centre.

For any questions, information, or to get started, please submit the form below and one of our friendly Start.ca Corporate Solutions Reps will get back to you. 

Internet

Posted on by Jason Pembleton
  • What should I do if I’m having internet issues?

    New! StartCare self-help mobile app, available on Google Play and the App Store.

    If you’re experiencing slow speeds, excessive buffering, spotty Wi-Fi coverage, or other network issues, StartCare can help.

    The app lets you run network scans from the comfort of your home, then provides you with step-by-step instructions on how to resolve any issues. It can also send real-time diagnostics and test results to our Customer Experience Team, allowing us to offer even more comprehensive support.

    Learn more on our StartCare Page.

    Using this app didn’t solve your issues?

    Call 1-866-434-5888 for assistance during business hours.

    Let us know that you’ve already run the StartCare scan and be sure to have the key code from the right-hand corner of your screen ready to share.

  • What’s the difference between a modem and a router?

    To get connected to the internet, you need a modem. A modem creates the connection to your internet service provider (hopefully us!).

    If you want to get multiple computers, smartphones, tablets and gaming consoles online then you’ll need a router. A router connects to the modem and shares its connection, giving your devices access to the internet.

  • Does my installation need an on-site visit?

    Most cable service transfers don’t require a visit from a technician. However, if you’re setting up a new cable internet service, then a visit from a technician is needed.

  • Will I get an order confirmation?

    Yes. We will send you an email (and call you) within 48 hours of when you sign up to confirm that everything for your order is scheduled and lined up for your internet service activation date.

  • Will you call before my internet installation date?

    Yes! We will call and go over the details of your order, including the time and date of your installation or transfer.

  • When will I get my first bill?

    Since we offer a “pay-as-you-go” system, your first payment is collected when you sign up with us, which includes your installation fee (if any), your first month of service, and any equipment fees.

  • How do nodes work together to create a mesh network?

    Mercku’s system automatically connects your devices to the nodes with the clearest nearby signal. As you move around in your home, your device can seamlessly switch back and forth between nodes, giving you the strongest signal wherever you go.

  • What internet plan should I get?

    This depends largely on two things: how many people will be using it, and for what. A household of two people may find one of our “light” packages is perfect, while a family of four (or more) is likely going to get the most of our heavy usage internet plans.

    Need help deciding? Call us toll free at 1-866-434-5888 during business hours.

  • What does unlimited internet mean?

    Unlimited internet refers to the amount of data you can download each month. Most of our internet service plans have no download limit, which means they also have no overage fees 🙂

  • How long does it take to switch my internet service to Start.ca?

    We can generally get you up and running in 5-10 business days to switch to Start.ca, depending on what type of internet service you select and whether you’re transferring an existing service.

All packages include:

Sales & support

Our sales and support desk is here to help. You can reach us by phone, email or live chat.

No contracts

We provide our services on a month-to-month basis, no contract required. Accounts are billed on the 1st of the month for that month’s service.

Fair pricing

You can trust us to not surprise you with any unexpected fees. We believe in simple, friendly pricing.

How do I switch my internet provider?

Switching is easy. Sign up online or by phone, even before you contact your existing provider.

Sign up

Enter your address, choose a package and complete your sign up!

Say goodbye

Let your current provider know you’ve switched things up.*

Connect

On your installation or activation date, connect your Start.ca modem.

Get online!

That’s it. Time to go enjoy your new internet service!


Switch Today

*If it makes you feel better, you can tell them that it’s not them, it’s you.

Internet that’s friendly

We don’t like contracts. With us, you pay month-to-month and can make changes to your services whenever you need. Our friendly sales and support teams are available 24/7, so you’ll always have help when you need it.


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Who we are

Start.ca is a family of nearly 200 individuals based in London, Ontario, who share a common belief that telecommunications should be simple, friendly, and affordable. As our network of customers continues to grow, we are changing what internet service looks like in Ontario, one customer at a time.


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Customer Feedback

Find out why our neighbours love us.


We’re here to answer your questions.

Check out our frequently asked questions and contact us if you still need help.

Business internet

Posted on by Jason Pembleton

Two women in clothing shop on a laptop

Why choosing Start.ca for your business internet is the best decision 

When you join Start.ca, you will power your business with high-speed, constant and secure internet. Whether you are a small business or rapidly expanding, we collaborate with you to tailor a package that fits with your changing needs.  We will provide easy business internet and communication solutions that give you both security and peace of mind. 

Selecting Start.ca as your business internet provider means you gain access to:

Friendly

Our customer service dedicated to your business needs 24/7.

Security

Reliable internet security interfaces that protect your business.

Price

Our One Price Promise that delivers cost-effective solutions and unlimited data.

Local

London technicians who will work with your IT to build a collaborative internet solution.

Reliable

Wi-Fi coverage which is custom-made to ensure a smooth online experience throughout your location.

However big (or small) your business goals may be, Start.ca offers professional, customizable business internet and hosting solutions. We make it our priority to ensure that you remain connected when it matters most.

Ready to connect to the best internet for your business?

Take advantage of our business internet services by leaving your info below! Our friendly Corporate Solutions team will get in touch with you shortly. Once we know your unique business goals and needs, we can make recommendations that make sense for your business today and give you room to grow in the future. 

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