When should I use StartCARE?

StartCARE can help diagnose and resolve many common internet issues, including:

WhenShouldIUseStartCARE

Slow speeds

WhenShouldIUseStartCARE

Buffering video streams

WhenShouldIUseStartCARE

Connection problems

WhenShouldIUseStartCARE

Spotty Wi-Fi coverage

What can StartCARE do?

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Scan your network

Scanning your network allows us to pinpoint and fix issues that could be affecting your service.

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Troubleshoot

Find quick and easy solutions to internet issues that could be bogging down your network.

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Router and Wi-Fi help

Allow a Start.ca Rep to access your router in order to optimize your Wi-Fi network.

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Share real-time visuals

Easily share photos and live videos of equipment with a Start.ca Rep.

The friendly tech support app

See for yourself how easy it is to run scans, diagnose network issues, and get quick fixes.

How it works

Step 1

Download the free StartCARE app on your device from the Apple App Store or Google Play Store.

Once installed, open the app and select Begin.

Step 2

Select Network Scan to start the diagnosis.

Step 3

When complete, the app will provide you with your current network statistics.

From there, select Improve Network Health.

Step 4

You will be guided through recommended troubleshooting steps needed to resolve your connection issues. 

Using this app didn't solve your issues?

Our friendly Customer Experience Team is available 24/7.
Call 1-866-434-5888 for assistance, now.

Be sure to have the key code from the right-hand corner of your screen ready to share and let us know that you’ve already run the StartCARE scan.

Your Customer Experience Representative will then be able to access real-time network data and visuals from the app.

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Download the app, today