Our support team may point you to these handy links to save some time typing while trouble-shooting.
Server hosting with our data centre is simply smart business sense: a scalable Fibre network with bandwidth that will grow along with your business. It features backup power with multiple uninterruptible power supply systems and generators, plus advanced access. Now is your chance to boost your business power with Start.ca
When it comes to the Start.ca data centre, we take the time to understand your business needs, and we build from there. Every business is different, and Start.ca personalizes it for you right here at home in London. You will always have easy access to your hardware and local technicians without having to leave the city.
Built on our own private Fibre infrastructure, our enterprise network services come with a 100% uptime commitment policy, along with the award-winning customer support that differs Start.ca from any competitor.
Our high-performance data centre will exceed your expectations. Our technology embraces cutting-edge innovation with unparalleled security that never lets you down. Come experience what it means to have superior co-location services for your enterprise, with our forward-thinking business right here in London, Ontario.
A fully scalable Fibre network with unlimited expansion, bandwidth growth and dark Fibre options.
3-step biometric, PIN, and access card security process, plus 24/7 video monitoring and redundant systems.
100% uptime commitment and local 24/7 support, plus environmentally safe 3M™ fire protection.
For any questions, information, or to get started, please submit the form below and one of our friendly Start.ca Corporate Solutions Reps will get back to you.
1. Spread the Word: Share the benefits of Start.ca with your loved ones.
2. Mention Your Name and Number: When your friends or family members decide to switch to Start.ca, ask them to provide your name and phone number during the sign-up process.
3. Enjoy the Savings: Once your referral activates their new internet service, we'll automatically credit your next bill with $50, and your referral will also receive $50 off!
It's a win-win for everyone involved!
But that's not all! There's no limit to how many referrals you can make - for each successful internet sign-up, you'll receive $50!
Because of awesome customers like you, we can consistently provide fast, friendly, and affordable internet services across Ontario. Your trust in Start.ca as your friendly ISP does not go unrecognized. We would not be who we are today without you - you really are the best customers we could hope for! Your impact is what motivates us to ensure we can continue to offer you superior services at the best prices.
So, enjoy the benefits of our Start.ca referral rewards – our thank-you to you!
For Terms and Conditions for the Referral Rewards Program, please click here.
StartCARE can help diagnose and resolve many common internet issues, including:
Slow speeds
Buffering video streams
Connection problems
Spotty Wi-Fi coverage
Scanning your network allows us to pinpoint and fix issues that could be affecting your service.
Find quick and easy solutions to internet issues that could be bogging down your network.
Allow a Start.ca Rep to access your router in order to optimize your Wi-Fi network.
Easily share photos and live videos of equipment with a Start.ca Rep.
See for yourself how easy it is to run scans, diagnose network issues, and get quick fixes.
Download the free StartCARE app on your device from the Apple App Store or Google Play Store.
Once installed, open the app and select Begin.
Select Network Scan to start the diagnosis.
When complete, the app will provide you with your current network statistics.
From there, select Improve Network Health.
You will be guided through recommended troubleshooting steps needed to resolve your connection issues.
Our friendly Customer Experience Team is available 24/7.
Call 1-866-434-5888 for assistance, now.
Be sure to have the key code from the right-hand corner of your screen ready to share and let us know that you’ve already run the StartCARE scan.
Your Customer Experience Representative will then be able to access real-time network data and visuals from the app.
Our Digital Voice services use VoIP which has certain limitations relative to the Enhanced 911 service generally available on traditional land-line phone services.
As VoIP uses the internet to deliver service to the customer, any communication failures, such as power disruptions, internet connection outages, congestion or routing issues, modification of equipment or suspension of service, may prevent dialing to emergency services including 911.
Unlike traditional phone lines and Enhanced 911 which are tied to your physical address, our VoIP services are nomadic and therefore it is important that you update your address in our customer portal if you relocate your phone adapter. It may take up to 3 days for the initial activation or any subsequent updates of your address information to fully propagate throughout the 911 systems. Customers travelling outside of Canada with their phone adapter will not have access to 911 services.
When dialing 911 through VoIP services, the call may be routed to an intermediary emergency service operator to help ascertain the caller location information. The caller should be prepared to confirm or provide their current address and phone number so the call may be transferred to the appropriate emergency services personnel. If the caller is unable to speak, the operator may assume the call is from the last registered address which is why it is critical to ensure your address information is always current.
Due to the technical differences between the 911 services, there is a possibility that a VoIP 911 call could ring busy or take longer to answer as compared to a traditional 911 call placed from a fixed location. Callers to any emergency services should stay on the line until otherwise instructed and call back immediately if disconnected.
Customers should also inform any household residents, guests or other persons who may dial 911, of the nature and limitations of VoIP 911 services. Anyone uncomfortable with these differences should have an alternate means of accessing traditional 911 services or not subscribe to a VoIP based phone service.
Our services are provided “as is” and “as available” without any warranty or conditions of any kind.
As of July 16th, 2022 a 3 digit abbreviated dialing code (9-8-8) was implemented in the United States for mental health crisis and suicide prevention services.
At this time, a three digit number such as 9-8-8, is not yet available in Canada. If you require assistance, call the toll free number 1-833-456-4566 (24/7/365), or text 45645 (available 4pm – Midnight ET), to connect with a responder.
For more information on Crisis Services Canada, visit crisisservicescanada.ca.
Keep your existing phone number with our free transfer offer.
*Valid for Ontario numbers only.
Back to phone packages
When transferring a number it is important to note that you must not cancel your current phone provider before the transfer is 100% complete. If you cancel your service before the port is completed the transfer will fail and your number may be lost. Other errors such as an incorrect name or address will cause the transfer to fail so please double-check all information is correct.
1. Complete all of the information below
2. Confirm the details and submit the transfer request for processing
3. DO NOT CANCEL YOUR CURRENT PHONE PROVIDER BEFORE THE TRANSFER IS 100% COMPLETE
4. When you submit your phone port form, please make sure the Name and Address match the information on your phone bill, otherwise there can be delays
We understand that your business has constant fluctuating demands. You are always considering financial management, keeping up with your market, and meeting the needs of your customers. You cannot afford slow speeds, high latency, and maxed out internet connections that are costing you money. You need an internet package that will work for you.
Find efficiency, security, and peace of mind with Start.ca Fibre business internet. Our Fibre internet solutions work at the speed of light and have future-proof internet technology that will help your business overcome whatever tomorrow brings.
Fibre optic internet is the fastest internet service available, built on our own end-to-end network, and installed and supported by local technicians right here in London, Ontario. This leading technology gives you the bandwidth and speed your business needs for maximum productivity, as well as the scalability to meet your changing demands no matter how large you grow.
With Start.ca Fibre business internet, your data is carried by light pulses moving through a strand of lightweight optical Fibre, instead of the copper lines used in traditional internet service. As thin as a human hair, these strands of glass can carry digital information over impressively long distances without any speed degradation. This means you will consistently have a reliable connection that you can depend on.
Fibre is an optical system. This means that you are no longer at the mercy of mother nature. Since it doesn’t carry an electrical current, your connection won’t be affected by lightning storms and other weather systems, making it more reliable than any other type of internet service. Add the bandwidth and speed gains you get with Fibre internet, and you will quickly realize upgrading your connection to Fibre is a smart investment.
Fibre technology has the power to help your business to thrive. Find out why Start.ca is a leader for London dedicated internet service providers. Learn more about Start.ca business Fibre in this video with our CEO Peter Rocca.
For any questions, information, or to get started, please submit the form below and one of our friendly Start.ca Corporate Solutions Reps will get back to you.
New! StartCare self-help mobile app, available on Google Play and the App Store.
If you’re experiencing slow speeds, excessive buffering, spotty Wi-Fi coverage, or other network issues, StartCare can help.
The app lets you run network scans from the comfort of your home, then provides you with step-by-step instructions on how to resolve any issues. It can also send real-time diagnostics and test results to our Customer Experience Team, allowing us to offer even more comprehensive support.
Learn more on our StartCare Page.
Using this app didn’t solve your issues?
Call 1-866-434-5888 for assistance during business hours.
Let us know that you’ve already run the StartCare scan and be sure to have the key code from the right-hand corner of your screen ready to share.
To get connected to the internet, you need a modem. A modem creates the connection to your internet service provider (hopefully us!).
If you want to get multiple computers, smartphones, tablets and gaming consoles online then you’ll need a router. A router connects to the modem and shares its connection, giving your devices access to the internet.
Most cable service transfers don’t require a visit from a technician. However, if you’re setting up a new cable internet service, then a visit from a technician is needed.
Yes. We will send you an email (and call you) within 48 hours of when you sign up to confirm that everything for your order is scheduled and lined up for your internet service activation date.
Yes! We will call and go over the details of your order, including the time and date of your installation or transfer.
Since we offer a “pay-as-you-go” system, your first payment is collected when you sign up with us, which includes your installation fee (if any), your first month of service, and any equipment fees.
Mercku’s system automatically connects your devices to the nodes with the clearest nearby signal. As you move around in your home, your device can seamlessly switch back and forth between nodes, giving you the strongest signal wherever you go.
This depends largely on two things: how many people will be using it, and for what. A household of two people may find one of our “light” packages is perfect, while a family of four (or more) is likely going to get the most of our heavy usage internet plans.
Need help deciding? Call us toll free at 1-866-434-5888 during business hours.
Unlimited internet refers to the amount of data you can download each month. Most of our internet service plans have no download limit, which means they also have no overage fees 🙂
We can generally get you up and running in 5-10 business days to switch to Start.ca, depending on what type of internet service you select and whether you’re transferring an existing service.
Our sales and support desk is here to help. You can reach us by phone, email or live chat.
We provide our services on a month-to-month basis, no contract required. Accounts are billed on the 1st of the month for that month’s service.
You can trust us to not surprise you with any unexpected fees. We believe in simple, friendly pricing.
Switching is easy. Sign up online or by phone, even before you contact your existing provider.
Enter your address, choose a package and complete your sign up!
Let your current provider know you’ve switched things up.*
On your installation or activation date, connect your Start.ca modem.
That’s it. Time to go enjoy your new internet service!
*If it makes you feel better, you can tell them that it’s not them, it’s you.
We don’t like contracts. With us, you pay month-to-month and can make changes to your services whenever you need. Our friendly sales and support teams are available 24/7, so you’ll always have help when you need it.
Start.ca is a family of nearly 200 individuals based in London, Ontario, who share a common belief that telecommunications should be simple, friendly, and affordable. As our network of customers continues to grow, we are changing what internet service looks like in Ontario, one customer at a time.
Find out why our neighbours love us.
Check out our frequently asked questions and contact us if you still need help.
