TELUS Partnership
A dynamic partnership to drive positive outcomes for the Start.ca community
We are delighted to share that Start.ca has joined forces with Canada’s most trusted telecom, TELUS!* This page will help to explain the ‘why’ behind our decision, and provide the full picture of the benefits this partnership will bring to our customers and employees.
Start.ca is still locally operated, with a dedicated team of employees based in London Ontario. Start.ca remains committed to its roots in the Forest City, and will continue to provide top-notch internet services and personalized customer support to the Ontario community.
We take great pride in our ability to go above and beyond to meet our customers’ unique needs. Our partnership with TELUS means we can continue providing the same stellar service we've offered since 1995, while also expanding our product offerings and investing more in neighbourhoods throughout Ontario (including yours!).
We're here to answer your questions.
Check out our frequently asked questions and contact us if you still need help.
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Why did Start.ca choose to partner with TELUS?
The decision to partner with TELUS was made with both our customers and our employees’ best interests in mind. Start.ca was founded on the belief that our customers should have access to fast and reliable internet with the friendliest service in the business.
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What makes TELUS a suitable partner for Start.ca?
TELUS is the perfect partner for Start.ca as they align with Start.ca’s core values of being honest, friendly, reliable, smart, forward, and involved. TELUS has been at the forefront of innovation by connecting homes and businesses to some of the fastest and most advanced networks in the world. As more devices become connected, and the internet continues to be a cornerstone in our daily lives, reliable speed and capacity are crucial.
TELUS also shares our passion and dedication to community engagement, sustainability, and creating a ‘friendly future’. This partnership is a win-win for our customers and employees alike as TELUS is synergistic with our purpose, culture, and commitment to our customers.
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What benefits can customers expect from this partnership?
Together with TELUS, we are committed to:
- Offering customers a suite of home automation and security, health and entertainment products and services
- Giving customers access to TELUS’ global-leading wireless networks along with capabilities to bundle home internet and mobility services for greater monthly savings
- Continuing to make investments in Ontarian communities with the backing of one of the most giving companies in Canada
- Start.ca and TELUS are also now part of the same team! This means on top of reliable and fast internet, you can also receive amazing mobility offers on TELUS and Koodo mobility!
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Has Start.ca customers personal information been shared with TELUS as part of the partnership?
Yes. As part of the acquisition, the personal information customers shared with Start.ca has been shared with TELUS. This allows us to offer them more personalized services, enhance customers overall satisfaction, and ensure they receive a seamless experience. The security of our customers’ personal information is of the utmost importance to us, so we have taken all necessary measures to safeguard their information.
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Will there be any changes to the customer experience with Start.ca?
No, the customer experience with Start.ca will remain unchanged. Start.ca will continue to provide fast and friendly service. Customer accounts will remain the same, and there will be no disruptions as a result of the partnership.
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What happens to Start.ca employees after the partnership?
Start.ca employees have become part of the TELUS family. The operations will remain in London, and the dedicated team will continue to serve customers under the Start.ca brand. Customers can still count on Start.ca as their local Friendly Internet Provider.
Support videos
Test your Internet Connection Speed
Experiencing slow internet? Taking a free, online speed test can provide you (and us) a lot of helpful information. Keith, from the Start.ca service desk explains.
How to Uninstall and Update
Not sure if your Start TV set-top box needs a software update? Our amazing Customer Experience Group Expert, Daven, is here to take you through the steps of installing new updates and how to uninstall them.
Test your Internet Connection Speed
Experiencing slow internet? Taking a free, online speed test can provide you (and us) a lot of helpful information. Keith, from the Start.ca service desk explains.
Internet Issues? Try Power Cycling Your Devices
“Have you tried turning it off and on again?” – Why do we say that? Because. It. Works… And here’s Jacob from the Start.ca service desk to explain why.
Troubleshooting Slow Internet Speeds
Slow internet? The fix might be easier than you think. Keith, from the Start.ca service desk goes over some of the things you can check right away.
Understanding Your Cable Modem Lights
Understanding what each LED on your cable modem does can help you diagnose internet connection issues. Michelle, from the Start.ca service desk explains!
Secure your WiFi and Router
Securing your router (and WiFi access) are critical steps when configuring your network. Jacob, from the Start.ca service desk shows you how.
What is a Router?
In this support video, Stacey from the Start.ca service desk explains the role a router plays in getting your devices connected to the internet.
Why you Should Use a Separate Modem and Router
Keith from the Start.ca service explains the advantages of using a separate modem and a separate router to get the best from your home network.
Powerline Network Adapters / PLC Adapters
If you need to extend your home network, consider using powerline network adapters that use of your home’s existing internal electrical wiring. Keith from the Start.ca service desk explains.
How to Switch your Internet to Start.ca
Thinking of switching your internet provider? Stacey from the Start.ca Service Desk is here to show you how easy it is, and how we can help.
Cable Modem Unboxing and Setup
Join Stacey from the Start.ca service for a look at what you’ve received (or will receive) as a new Start.ca cable internet customer.
How to Set Up your Start.ca Email Address on your Phone
Need help setting up email on your mobile device? Join Michelle from the Start.ca service desk as she takes you through each step (with easy to follow screenshots).
Payment options for our Customers
At Start.ca we offer a number of different payment methods. Michelle from our service desk talks about the options our customers have.
How to Change your Portal Password
Changing your Start.ca portal password is a simple and quick thing to do. Michelle from the Start.ca service desk explains.
What to Look for in a Wireless Router
Wireless routers make connecting your devices to the internet easy. But how do you know which one is best suited for you? In this Start.ca support video, Keith from our service desk helps get to the bottom of this common conundrum.
Legacy products:
Understanding Your DSL Modem Lights
Knowing what each LED on your DSL modem indicates can help you identify a connection issue. In this Start.ca support video, Stacey from our service desk explains.
VoIP vs. Regular phone service
Considering the switch from a traditional landline telephone to VoIP telephone? Jacob from the Start.ca service does a quick comparison of the two.
How to Change Your Email Password
Changing your Start.ca email password is quick, and simple. Stacey from our service desk shows you how to do it in just a few easy steps.
Connecting your Start TV hardware
Would you like to know how to easily connect your new set-top box (STB) to your TV or home theater system? Say no more, Cormac, from the Start.ca Service Desk is here to save the day and get you on your way with a quick step by step guide.
How to Chromecast Disney Plus
Start TV makes it easy to watch your favourite shows or movies on Disney+! You don’t even need any additional hardware or cords. Our Customer Experience Group Specialist, Keith, will take you through this quick and easy tutorial on how to Chromecast Disney+ to your set-top box.
Setting up your Start TV Set-Top Box (STB)
In this video, you’ll learn the basic steps required to get your set-top box (STB) up and running. Emilia, from the Start.ca Customer Experience Group, is here to help guide you through the manual setup while providing some helpful tips along the way.
How to sign in and navigate
If you are new to the world of Start TV and need a little guidance, you have come to the right place! This video will show you how to sign into your Start TV account and navigate around using the Start TV user interface. Follow Jeff, from our Customer Experience Group, as he shows you how to get watching your favourite channels.
How to Set Up Closed Captions
Follow our Start TV expert, Emilia, as she shows you two fast and easy ways to turn closed captions on and off.
Unboxing Start TV
In this Start TV support video, Tom from our Service Desk will show you what to expect when you sign up for Start TV and receive the hardware.
How to Install an App
Having all your favourite apps like Amazon Prime and Crave in one place makes navigating across platforms quick and easy. With this tutorial, we’ll show you how to add apps to your set-top box.
How to Play and Delete Recordings
Need space on your Start TV PVR but not sure how to delete your recordings? Or maybe you’re not sure how to watch your recordings for that matter? We can help with that. Follow Jeff, our Customer Experience Group Expert, as he explains how to play those PVR recordings and free up space.Quick links
Quick Links
Our support team may point you to these handy links to save some time typing while trouble-shooting.
Firmware Downloads
- SmartRG 360N 2.5.0.14 Firmware
- SmartRG 501 2.6.1.3 Firmware
- SmartRG SR505N 2.6.2.5 Firmware
- SmartRG SR506N 2.6.2.5 Firmware
- Grandstream HT701 1.0.8.2 1-port ATA Firmware
- Grandstream HT702 1.0.8.2 2-port ATA Firmware
- Grandstream HT801 1.0.3.2 1-port ATA Firmware
- Grandstream HT802 1.0.3.2 2-port ATA Firmware
Server Hosting
Co-location tailored to your needs.
Server hosting with our data centre is simply smart business sense: a scalable Fibre network with bandwidth that will grow along with your business. It features backup power with multiple uninterruptible power supply systems and generators, plus advanced access. Now is your chance to boost your business power with Start.ca
Data centre for your business needs, right here in London.
When it comes to the Start.ca data centre, we take the time to understand your business needs, and we build from there. Every business is different, and Start.ca personalizes it for you right here at home in London. You will always have easy access to your hardware and local technicians without having to leave the city.
Enterprise network services.
Built on our own private Fibre infrastructure, our enterprise network services come with a 100% uptime commitment policy, along with the award-winning customer support that differs Start.ca from any competitor.
Your co-location services with Start.ca.
Our high-performance data centre will exceed your expectations. Our technology embraces cutting-edge innovation with unparalleled security that never lets you down. Come experience what it means to have superior co-location services for your enterprise, with our forward-thinking business right here in London, Ontario.
Flexible
A fully scalable Fibre network with unlimited expansion, bandwidth growth and dark Fibre options.
Secure
3-step biometric, PIN, and access card security process, plus 24/7 video monitoring and redundant systems.
Protected
100% uptime commitment and local 24/7 support, plus environmentally safe 3M™ fire protection.
Our Corporate Solutions team is here to help your business embrace the enterprise-level server hosting with the Start.ca data centre.
For any questions, information, or to get started, please submit the form below and one of our friendly Start.ca Corporate Solutions Reps will get back to you.