Need help setting up your hardware? Not sure how to find a specific feature? We’ve put together a list of the most frequently asked Start TV questions to help you find answers quickly. Not yet a Start TV customer, but want to be?
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Media distributors, like Start TV, must provide a set-top box in order to meet the requirements of channel providers. Certain providers want their content being delivered in a controlled way that can be measured.
You can access them on your phone or tablet via the Start TV mobile application, or via the watch website watch.start.tv. These are only available on your home network.
Features differ based on the individual agreements that we have with channel providers.
You can reset your Start TV password by logging into your Customer Portal, at www.start.ca/portal/login or by giving us a call at 1-866-434-5888 - one of our Support Agents will be happy to send a Password Reset Email to you.
The Start TV app is currently supported on the following devices:
Supported Fire TV
Supported Tablets
"Out of Home" means that the TV IP address does not match the IP address that your router has. It can happen if you clone the MAC address in your router, or if you leave your modem and router unplugged for 10 minutes or longer, or naturally over time; for DSL internet your IP address may change every 2-6 weeks naturally.
You can fix this error by giving us a call at 1-866-434-5888 to have your IP address updated, or by signing out and signing back in to Start TV.
Your remote should automatically pair when you set up your Start TV. If the remote is unpaired, then you will want to follow these steps:
You need our Internet to have our TV because the CRTC mandates it.
As we try to keep our prices fair for everyone, we do not bundle any of our products for a lower price.
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