To proactively protect our staff and our customers in response to COVID-19, our retail space will be closed until further notice. If you need assistance or would like to ask about our services, our Customer Experience Group is here for you 24/7. Wait times may be a little longer than usual but we promise we will get to you as soon as possible. Thank you for your patience during these challenging times.

Support > Setting up Closed Captions

Setting up Closed Captions

Follow our Start TV expert, Emilia, as she shows you two fast and easy ways to turn closed captions on and off.

This video features captions and descriptive transcript.

Setting up Closed Captions

If you’d like closed captions on while you watch TV, these quick steps will help you turn closed captions on and off.

Getting started

Follow these quick steps below to turn your closed caption on and off:

  1. The first way is to make sure you are in the Start TV app.
  2. Then, press the "Start TV" button on your remote.
  3. Navigate up to the settings gear in the upper left corner.
  4. You will find closed captions in the “Display” settings.
  5. Click into "Closed Captions", then turn it on and off by selecting the option you want and then clicking "OK" on your remote.
  6. The second way to turn it on and off is by hitting the "OK" button while watching any show at any time.
  7. The playback controls will pop up on the lower half of the screen.
  8. Using the down arrow, navigate to the Closed Captions icon and press "OK".
  9. Once you select it, closed captions will automatically turn on.
  10. You can also follow the same steps to turn it back off.

With these quick steps, you can now turn closed captions on or off whenever you’d like.

If you run into any trouble, please give us a call at 1 (888) 668-0001 or visit Our friendly Service Desk Agents are available 24/7 and they will be happy to give you a hand.

Coming Soon.

Where do you want service?

Type in your address to find out what services are available there.

Are you an existing customer?

Where do you want service?

Type in your address to find out what services are available there. Live Chat