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Support Videos

What to look for in a wireless router

Wireless routers make connecting your devices to the internet easy. But how do you know which one is best suited for you? In this Start.ca support video, Keith from our service desk helps get to the bottom of this common conundrum.

How to change your portal password

Changing your Start.ca portal password is a simple and quick thing to do. Michelle from the Start.ca service desk explains.

Payment options for our customers

At Start.ca we offer a number of different payment methods. Michelle from our service desk talks about the options our customers have.

How to set up your Start.ca email address on your phone

Need help setting up email on your mobile device? Join Michelle from the Start.ca service desk as she takes you through each step (with easy to follow screenshots).

Cable modem unboxing and set up

Join Stacey from the Start.ca service for a look at what you've received (or will receive) as a new Start.ca cable internet customer.

How to switch your internet to Start.ca

Thinking of switching your internet provider? Stacey from the Start.ca Service Desk is here to show you how easy it is, and how we can help.

How to change your email password

Changing your Start.ca email password is quick, and simple. Stacey from our service desk shows you how to do it in just a few easy steps.

Powerline network adapters / PLC adapters

If you need to extend your home network, consider using powerline network adapters that use of your home's existing internal electrical wiring. Keith from the Start.ca service desk explains.

Why you should use a separate modem and router

Keith from the Start.ca service explains the advantages of using a separate modem and a separate router to get the best from your home network.

VoIP vs. Regular phone service

Considering the switch from a traditional landline telephone to VoIP telephone? Jacob from the Start.ca service does a quick comparison of the two.

DSL modem unboxing and set up

Jacob from the Start.ca service desk is here to review everything you've received (or will receive) as a brand new Start.ca DSL internet customer.

Understanding your DSL Modem Lights

Knowing what each LED on your DSL modem indicates can help you identify a connection issue. In this Start.ca support video, Stacey from our service desk explains.

What is a Router?

In this support video, Stacey from the Start.ca service desk explains the role a router plays in getting your devices connected to the internet.

WiFi and Router Security

Securing your router (and WiFi access) are critical steps when configuring your network. Jacob, from the Start.ca service desk shows you how.

Understanding Your Cable Modem's Lights

Understanding what each LED on your cable modem does can help you diagnose internet connection issues. Michelle, from the Start.ca service desk explains!

VoIP Unboxing & Set Up

New to (or interested in) VoIP phone service from Start.ca? Check out this video where Michelle from our service desk unboxes the equipment you've received (or will receive!)

Troubleshooting Slow Internet Speeds

Slow internet? The fix might be easier than you think. Keith, from the Start.ca service desk goes over some of the things you can check right away.

Internet Issues? Try Power Cycling Your Devices

"Have you tried turning it off and on again?" - Why do we say that? Because. It. Works… And here's Jacob from the Start.ca service desk to explain why.

Test Your Internet Connection Speed

Experiencing slow internet? Taking a free, online speed test can provide you (and us) a lot of helpful information. Keith, from the Start.ca service desk explains.

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