Your privacy is important to us.
Start.ca ("us", "we", or "our") provides internet, digital phone and television services (the "Service").
We are committed to providing our customers ("you", "your" or "them") with exceptional service. Providing exceptional service may involve the collection and use of your personal information, such as your name, email address, home address and phone number.
Protecting your personal information is one of our highest priorities. We have strengthened our commitment to respecting your privacy while complying with all laws regarding the collection, use and disclosure of personal information. As part of this commitment, we will tell you why and how we collect, use and disclose personal information; we will obtain your consent as required; and we will handle personal information according to applicable law.
Our privacy commitment includes ensuring the accuracy, confidentiality, and security of your personal information while allowing you to request access to, and correction of, this information.
We will only collect the personal information necessary to fulfill the following purposes:
We will get your consent to collect, use or disclose your personal information. You can provide consent orally, in writing, electronically or through an authorized representative. In some cases, we can do so without your consent (see below). You can withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice.
You provide implied consent where our purpose for collecting, using or disclosing your personal information would be considered obvious or reasonable in the circumstances.
We will not sell your personal information to other parties. We keep your personal information as long as necessary to fulfill the identified purposes or a legal or business purpose. We will make reasonable efforts to make sure your personal information is accurate and complete. You may ask us to correct your personal information to ensure it’s accurate and complete.
We may collect, use or disclose personal information without consent:
We may also collect information that your browser sends whenever you visit our website ("Log Data"). This Log Data may include information such as your computer's Internet Protocol ("IP") address, browser type, browser version, the pages that you visit on our own website, the time and date of your visit, the time spent on those pages and other statistics.
We may sometimes use third party services (such as Google Analytics) to collect, monitor and analyze this type of information in order to increase our website’s functionality. These third party service providers have their own privacy policies for how they use such information.
"Cookies" are files with small amounts of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your computer's hard drive.
Start.ca uses remarketing services after you have visited our website to show you our advertising when you are on another website. In certain circumstances, you may be giving your implied consent if you do not set up your web browser to refuse all cookies or to indicate when a cookie is sent or if you do not opt out of Google Analytics or other services, as shown below.
We will disclose your personal information when required to do so by law or subpoena; or if we believe this is necessary to comply with the law and the reasonable requests of law enforcement; or to protect the security or integrity of our Service.
We are committed to ensuring the security of your personal information and will use appropriate security measures when destroying your personal information, such as shredding documents or deleting electronically stored information, at our discretion.
Our website may contain links to other sites that are not operated by us. If you click on a third party link (such as YouTube.com), you will be directed to that third party's site.
We do not knowingly collect personally identifiable information from anyone under the age of 18 (“Minor”). If you are a parent or guardian and you are aware that your Minor has provided us with personal information, please contact us and we will remove that information from our servers.
Last updated: October 17, 2017
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