We provide you with a special fibre modem (known as ONT’s) that is included in all fibre packages. This will allow us to easily replace or upgrade the modem at any time if necessary.
Can I pause and rewind live Start TV?
Yes, many channels allow you to pause and rewind live TV, but it depends on the content provider. We will be adding this functionality to more channels in the future.
Can I record programs and watch later with Start TV?
Yes, you can record approximately 50 hours of programming on your Start TV network PVR. You can also record multiple programs at the same time, and access your recordings from other devices inside your home.
Can I watch Start TV on my mobile device?
Yes, you can watch on your mobile devices while on your home Wi-Fi. However, some limitations may apply to certain channels. Visit the ‘Individual channels’ section of this page for a complete channel listing, and what you can do with each one.
How many televisions can I connect?
You can access up to 4 streams on one Start TV account at one time. One set-top box counts as one stream (as does one tablet, one mobile phone, etc.). If you need more than 4 streams, you’ll need to sign up for an additional Start TV account. This is a Canadian Radio-television and Telecommunications Commission (CRTC) requirement.
Will I get my favourite channels with Start TV?
Yes. Our Start TV channel packages offer the channels you already know and love. Visit the ‘Individual channels’ section of this page for a complete channel listing, and what you can do with each one.
How do I watch Start TV?
You can watch Start TV several ways. To watch Start TV on your television, you must rent or purchase a set-top box for each television you want to use, or you can download the Start TV app onto your mobile phone or tablet.
Where am I able to access and manage my wireless network?
Mobile Devices: You can access and manage your network using the Mercku App from the Google Play Store and Apple Store.
Web Portal: You can access your Mercku Portal at: http://mywifi.mercku.tech
Please ensure that you are connected to your Mercku network in order to access either the Mercku App or the Mercku Portal.
How do I connect my Mercku to the internet?
Your Mercku router will automatically connect to the internet once you plug in the power cable and connect it to an active modem with the supplied Ethernet cable.
Does this replace my modem?
No, you’ll still need a modem. The Mercku router simply takes your modem’s internet signal and broadcasts it wirelessly from multiple points.