The decision to partner with TELUS was made with both our customers and our employees’ best interests in mind. Start.ca was founded on the belief that our customers should have access to fast and reliable internet with the friendliest service in the business.

TELUS is the perfect partner for Start.ca as they align with Start.ca’s core values of being honest, friendly, reliable, smart, forward, and involved. TELUS has been at the forefront of innovation by connecting homes and businesses to some of the fastest and most advanced networks in the world. As more devices become connected, and the internet continues to be a cornerstone in our daily lives, reliable speed and capacity are crucial. 

TELUS also shares our passion and dedication to community engagement, sustainability, and creating a ‘friendly future’. This partnership is a win-win for our customers and employees alike as TELUS is synergistic with our purpose, culture, and commitment to our customers.

Together with TELUS, we are committed to: 

• Offering customers a suite of home automation and security, health and entertainment products and services
• Giving customers access to TELUS’ global-leading wireless networks along with capabilities to bundle home internet and mobility services for greater monthly savings
• Continuing to make investments in Ontarian communities with the backing of one of the most giving companies in Canada
• Start.ca and TELUS are also now part of the same team! This means on top of reliable and fast internet, you can also receive amazing mobility offers on TELUS and Koodo mobility!

Yes. As part of the acquisition, the personal information customers shared with Start.ca has been shared with TELUS. This allows us to offer them more personalized services, enhance customers overall satisfaction, and ensure they receive a seamless experience. The security of our customers’ personal information is of the utmost importance to us, so we have taken all necessary measures to safeguard their information.

No, the customer experience with Start.ca will remain unchanged. Start.ca will continue to provide fast and friendly service. Customer accounts will remain the same, and there will be no disruptions as a result of the partnership.

Start.ca employees have become part of the TELUS family. The operations will remain in London, and the dedicated team will continue to serve customers under the Start.ca brand. Customers can still count on Start.ca as their local Friendly Internet Provider.